Terms and Conditions

Scope

These Terms and Conditions apply to all services, appointments, and the purchase of vouchers at TET-À-TET Beauty Studio.

Services

The type, scope, and prices of services are determined by the current descriptions on our website, during online booking, or in personal consultation. Individual treatment results may vary depending on personal conditions and cannot be guaranteed.

Appointments

Appointments can be made by phone, via external booking platforms (e.g., Treatwell), or in person at the studio.

An appointment becomes binding upon confirmation. For online bookings via third-party platforms, the respective terms and conditions of the platform also apply.

Cancellation and No-Show

Appointments can be cancelled or rescheduled free of charge up to 24 hours before the scheduled time.

In case of later cancellation or no-show, we reserve the right to charge a cancellation fee. Depending on the circumstances, this may amount to up to 100% of the treatment price if the appointment slot cannot be filled otherwise. The customer is entitled to prove that no or a significantly lower loss has occurred.

For appointments made via external booking platforms, the respective cancellation policies of those platforms also apply.

Payment

Payment is due immediately after the service using the available payment methods. For online bookings via external platforms or for digital purchases (e.g., vouchers), payment may be processed through the respective payment provider. All prices are in euros.

Vouchers

Vouchers are transferable but cannot be redeemed for cash. Unless otherwise stated, the statutory limitation period applies. Redemption is only possible within the scope of available services and subject to appointment availability.

Liability

We are fully liable in cases of intent and gross negligence, as well as for damages resulting from injury to life, body, or health. In cases of slight negligence involving a breach of essential contractual obligations, liability is limited to the foreseeable, typical contractual damage. No liability is assumed for the absence of expected treatment results unless there is a breach of our obligations.

Customer Obligations

The customer is obliged to inform us prior to the treatment about any health conditions, allergies, intolerances, pregnancy, skin reactions, or other relevant circumstances. If such information is not provided, we assume no liability for resulting damages to the extent permitted by law.

Final Provisions

German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not restrict mandatory provisions of the country in which the consumer has their habitual residence.